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Chilliwack woman's ID allegedly stolen by Canada Post employee

Nichole Sutton
Nichole Sutton's driver's licence and BC Services Card went missing from her mailbox at her Chilliwack townhouse. A Chilliwack Canada Post worker faces charges.
— image credit: Paul J. Henderson

When mail is accidentally put into the wrong box in Nichole Sutton's townhouse complex, neighbours usually knock on one another's door and clear things up.

So more than 14 days after her new driver's licence and BC Services Card were mailed to her Chilliwack address, and when she hadn't heard from a neighbour, she wondered where the documents were.

"I didn't hear anything," she told the Times. "I called the post office to see and they said I definitely should have received it."

The government agencies didn't get the documents returned to sender so Sutton wasn't sure what else to do.

"There was nothing really that I could to except wait, which really sucks especially because it was government ID and I needed it," she said.

Then a week later her mystery was solved. Chilliwack RCMP called her to say that someone had been arrested in possession of Sutton's identification.

Mounties have been investigating a number of mail thefts over the past several months, and last week made what they are calling a "significant arrest" of a Canada Post employee.

Candace Waller of Chilliwack has been charged with theft of mail, possession of stolen property and fraud. Her next court appearances is set for June 3.

“Canada Post investigators have been paramount as Waller is an employee of Canada Post,” said Cpl. Brock Rayworth, the officer in charge of the Chilliwack RCMP Property Crime section.

“The Chilliwack Property Crime section has been working hand in hand with Canada Post investigators on this and other investigations.”

Local Mounties they have taken a proactive approach to the problem of mail theft and it's working.

“We have seen a decrease in mail thefts of close to 70 per cent since January of this year,” Cpl. Rayworth said. “The members of the UFVRD Property Crime section have worked some very long hours on these time consuming investigations, and the end result has been a significant reduction in the thefts of mail in the Upper Fraser Valley.”

Sutton said the incident hasn't necessarily made her distrust Canada Post nor does she blame the Crown corporation, pointing out that even when screened, there are bad apples in all organizations.

"You just have to be on the ball with it and protect yourself," she said. "You have to work proactively."

The local pilates instructor said she was told someone opened a cellphone account and tried to open a bank account with the stolen driver's licence.

"Which is really scary, because as someone who works with the public, you need to really check IDs when these people are coming in," she said. "This woman looks nothing like me. It's really scary that some random person can pose as you."

She also wonders why when something important like a driver's licence or a health card are sent in the mail, there isn't tracking as there is with courier deliveries.

"There needs to be something implemented for government ID," she said.

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