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Chilliwack's largest private employer part of massive global acquisition

Chilliwack
Chilliwack's largest private employer Stream Global Services has been acquired by Convergys.
— image credit: www.convergys.com

One of Chilliwack's largest employers is now part of a $3-billion global player in the customer management services industry.

Convergys Coroporation announced the completion of its acquisition of Stream Global Services on Monday.

Chilliwack Stream office's site manager said employees were told Tuesday that things will be business as usual, but that the acquisition could open up more opportunities down the road.

"Stream just became part of a much larger company," Mike Robinson told the Times.

He said this means both increased opportunity for career advancement for current employees, but also the potential for the local office to gain new clients, which would mean new jobs.

"This just gives us exposure to many more clients around the world that will be interested in Chilliwack," he said. "I feel confident that it's just a matter of time before we announce the next client."

The news is not a surprise for those within the company as Convergys announced the intention to acquire Stream back in January for $820 million.

Robinson said this week's news tripled the opportunities for advancement for employees throughout the global company.

Convergys now has 125,000 employees working out of more than 150 locations in 31 countries, speaking 47 languages.

In a corporate press release issued by Convergys Monday, it said the addition of Stream will strengthen the company's position as the leading U.S. provider in the $55 billion outsourced customer management services industry.

“We are excited to welcome Stream to Convergys,” said Andrea Ayers, president and CEO of Convergys. “We believe our shared focus on exceptional client service, operational expertise, and world-class talent will enable us to quickly integrate and leverage our expanded reach for the benefit of clients, employees, and shareholders.”

A temporary banner now covers the fixed Stream sign at it's location at the corner of Yale Road West and Evans Road and visitors to www.stream.com are redirected to www.convergys.com.

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